Frequently Asked Questions

Do you have any sort of Rewards program?
Yes! You can earn points in a number of ways and earn points that give you cash discounts on future purchases. For full details click the following link: https://bjjfanatics.com/pages/fanatics-points

I’m having trouble getting access to my Digital Purchase?
If you didn’t create an account with us yet, please click here: https://bjjfanatics.com/account/register

Check out this video on how to access your digital content:

***Always remember to log into your account before placing any order.

If you are having trouble and need customer support to help you: make sure to provide your order number as it will help us to resolve your issue faster. Your order number is on the confirmation email sent to you. If you didn't get it, check your spam folder. We don't forget to send confirmation emails - it is an automatic process. If you didn't get an email and it isn't in your spam folder, it is most likely the result of entering a typo in the email address and you will need customer service to sort that out, please allow 1-2 days.

How do I access the videos on my mobile device or desktop computer?
Almost all digital videos now are downloadable and have chapters. For more information on how you can view your video content from your mobile device or desktop visit this page - https://bjjfanatics.com/pages/accessing-your-digital-content-on-mobile-devices

I see my purchase in my account, but there’s no video. What do I do?
Some countries limit access to internet purchases and that can be out of our control... To manage security settings (another common problem): Click on the top right corner of your browser, click the little Key icon in the address bar to display the video.

Why didn’t I receive award points from my purchase?
Make sure you have created a Rewards account by clicking here: https://bjjfanatics.com/pages/fanatics-points

You only need to create an account once to accrue points and don't have to be logged in to receive points thereafter. As long as you used your account email to purchase you'll get credit. To check your balance just log in to your account.

How do I receive a refund?
In order to receive a refund, please reach out to us using the Contact Us form. For digital videos, once you have downloaded the video the return policy is no longer valid.  If you refund a digital video that you haven't downloaded yet, once the refund is processed you will no longer have access to watch the video on our site.  After 30 days from the date of purchase, you can no longer request a refund whether you downloaded the video or not.

I'd like to purchase a digital download as a gift for someone, how do I do that?
If you'd prefer to buy a video directly instead of giving them a gift card, simply use the email they use for their account with us during checkout and the digital download will get added to their account.  They must have an account with us for this to work, so please confirm they do before choosing this option.

How can I get more help?
If you didn't find an answer to your question here, please Contact Us